Frequently Asked Questions
This page contains answers to commonly asked questions, along with some tips and tricks that we have found useful.
Yes - Both versions will run side by side. You will not however, be able to share the same database. Each version must have its own database to run off of. Ensure all colleagues you swap data with understand this as version three data can not be read by version two of the program. If you updated to version three and attempt to switch to or import version two data, EM Track-III will convert the data for use in EM Track-III.
To get a detailed overview of how to track two-piece tires and rims, refer to the 1stSteps.PDF document located in your Emtrack 3 directory. Also, you may press your F1 key at any time from any screen in EM Track-III to invoke context sensitive on-line help. Since these features are optional, you must first enter the Account Details Screen to activate them.
Sometimes users encounter either an error message they wish to report or a message they do not know how to respond to. What is the best way to get help with this message?
Follow these steps to utilize a simple Windows trick.
- Click anywhere in the message box (but not on a button).
- On your keyboard, press the "Control + C" key combination.
- Prepare an email to technical support (or go to the "Report Problem" section of this website) and press your "Control + V" key combination. The message box text should now be copied into your destination location. (Sure beats typing doesn't it!)
Since EM Track-III is considered a "free" upgrade for all registered EM Track-II customers, technical support for this product will be based on whether customer's current EM Track-II support is active or has expired. In other words, both products will be supported until the EM Track-II support expires. If it has already expired, there will be no "automatic" support for EM Track-III until users elect to renew their coverage. For those new EM Track-III customers who never had EM Track-II and paid $1200 (US) for their license, one year of free support is included in the purchase price.
When casing tracking is enabled and a two-piece tire is installed, tread may be easily removed from a wheel position but not the casing. There is no "Remove" button when only the casing is left on the rim, only the Install button appears.
How do I remove only the casing?
With the casing (wheel position) selected, press the ALT key on your keyboard. This action toggles the Install and Remove buttons. Click the Remove button to remove the casing (only) from the vehicle.
After installing and registering EM Track-III, users try to start the program but it appears to "freeze" or "hang" on the Goodyear banner screen before fully loading into memory.
Why is this and what happened?
On some computers, it is possible that the installation program did not create a new "..\Emtrack 3\Data" subdirectory to install the database in. When EM Track-III tries to start, it looks in this location for the database but can not find it, therefor the program never finishes loading.
Users should update their copy of EM Track-III to the latest version. Updating should resolve the issue. If updating does not help, please call (440) 546-1400 to speak with technical support and they will walk you through a few different scenarios designed to get the program running.
The End User License Agreement (EULA) states that only one license (serial number) to operate EM Track-III may be installed on one computer at any one time. In order to enforce this, users must agree to register their serial number(s) with Custom Systems Company's technical support department before full access to the program is granted.
If users elect to bypass registration, the state of the program will be considered in Demo mode and the user will have 45 days or 60 starts of the program before it will shut down for good.
Users may conveniently register over the internet or Call the support desk at +1 (440) 546-1400.
